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How do I withdraw cryptocurrencies from my wallet?

This article aims to provide you with all the necessary information and answers to common questions regarding the withdrawal of your Pianity balance to an external wallet.

What tokens/coins can I withdraw?

You can currently withdraw your Pianity balance in USDC.

What network is supported?

We currently support withdrawals to Ethereum wallet addresses.

How long does it take for me to receive my coins in my ETH wallet?

We are continuously improving our withdrawal feature, which is currently in beta. As part of our commitment to ensuring a smooth experience, each transfer is manually reviewed by our team. As a result, there may be a small delay in the transfer process.

I didn't receive the USDC coins in my wallet. What should I do?

If you have completed the withdrawal process but have not received your USDC coins in your wallet, please follow these steps:

Double-check the wallet address you provided during the withdrawal. Ensure that it is accurate and belongs to you.
If the transaction status indicates that it is pending or unconfirmed, it might be due to network congestion. Please allow more time for the transaction to be processed.
If an extended period has passed, and you still haven't received your coins or if you suspect an issue, please reach out to our customer support team for further assistance. Provide them with the relevant transaction details, such as the withdrawal amount, date, and transaction hash.

Updated on: 26/06/2023

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